Cancellation & Refund Policy

At Zesha Travels, we understand that travel plans can change. Our cancellation and refund policies are designed to be fair and transparent, while also considering the policies of our partners such as airlines, hotels, and tour operators.

1. General Policy
* All cancellations must be made in writing via email to your Zesha Travels representative.
* Refunds, if applicable, will be processed as per the cancellation terms outlined at the time of booking.
* Service charges and non-refundable deposits are not eligible for refund.

2. Flight Bookings
* Airline tickets are subject to the cancellation and refund rules of the respective airlines.
* Refunds (if permitted) will be processed after deduction of airline cancellation fees and service charges.
* In case of non-refundable fares, only applicable airport taxes may be refunded.

3. Hotel Bookings
* Hotel cancellations are governed by the specific hotel’s policy.
* Refunds may vary depending on the time of cancellation (e.g., more than 30 days before check-in vs. less than 7 days).
* No refund will apply for no-shows or early check-outs.

4. Tour Packages
* Cancellation charges for holiday packages depend on the destination, season, and supplier terms.
(These are indicative and subject to individual package terms.)

5. Visa & Documentation
* Fees paid for visa services, processing, or consular charges are non-refundable once submitted, irrespective of the outcome.

6. Refund Processing Time
* Approved refunds will be processed within 14–30 working days, depending on supplier response times.
* Refunds will be credited to the original mode of payment wherever possible.

7. Force Majeure
* Zesha Travels shall not be liable for refunds or compensation due to events beyond our control (e.g., natural disasters, political unrest, pandemics, or airline schedule changes).